SHIPPING & RETURNS

DELIVERY

Orders outside opening hours are processed on the next working day. Free home delivery from the online store when shopping for more:

Within Zone 1: ISK 20,000.
Within Zone 2: ISK 20,000.
Within Zone 3: not applicable.
Within Zone 4: not applicable.

Delivery time is usually 1-2 working days after payment has been received. The product is sent with a distributor to wherever it is most convenient for you to receive the product is talking at work, the gym, your home or some other places. When a product is expected, the delivery time can be from 1-5 weeks. On big offer days, the processing time can be longer.

RETURN DEADLINES & REFUNDS

The buyer is allowed to return the product within 14 days from the date of purchase, preferably in its original condition unless there is a defect. A receipt for the product purchase must be included. The right of return does not apply to sale products, used/opened products or special orders. If a product is returned after the sale has started, the sale price of the product is calculated.

The deadline begins when the product is purchased or delivered to the registered recipient. Refunds are made in full if the above conditions are met and after the product has been received. Shipping and handling charges (if any) are non-refundable. Please contact us if you have any questions.

If a buyer buys a defective product in the online store, each case is examined individually. If a dispute arises due to a defect, a third party is asked to assess whether there is a defect. In the event of a defect, a repair, similar product, discount or refund is offered. The time limit for the buyer to file a complaint about a defect in a sold product is 2 years from the day he accepted the item for sale or, even 5 years from the day the item was received if the item for sale is intended for a significantly longer service life. Regarding the consumer's rights due to defects, refer to the Act on Consumer Purchases no. 48/2003. The Goods and Services Purchase Complaints Committee, Borgartúni 21, 105 Reykjavík can be accessed on the website: https://kvth.is/.